Claims Service Guarantee

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Need to Make an Emergency Claim?

Facing an emergency situation?

Call 1 866 464 2424

24 hours a day, seven days a week

Are You an Intact Insurance Client?

With an Intact Personal Home or Auto Policy,* Intact Insurance guarantees that within 30 minutes of calling our emergency claim number, you will be put in touch with a Claims Representative who can confirm your coverage and provide emergency support and crisis advice.

  • Our representatives can contact the necessary suppliers on your behalf to carry out emergency repairs.
  • They can also authorize payments for certain emergency expenses, such as accommodation, clothing and transportation.

If Intact Insurance is unable to live up to this Guarantee, they will write you a cheque for the amount of your annual premium up to a maximum of $1,000. This payment will not affect your coverage for the term of your policy.

If you’d like more information, call us, or see the Intact Web site at

* The Claims Service Guarantee applies only to personal home and auto insurance policies. The Guarantee is not applicable in the case of disasters or catastrophes, such as hailstorms, hurricanes, blackouts, forest fires, or any event beyond our control that would impact our ability to deliver our promised service level

Office Access Effective June 14, 2021

Whitley Insurance & Financial Services cares deeply about our staff, clients and community. We continue to monitor developments with the Coronavirus. As a result we are operating business as usual and open by appointment, in addition to telephone and email.

Please contact our offices and we will direct your call accordingly:

Trenton (613) 392-1283

Belleville (613) 966-1711

Stirling (613) 395-5501

Deseronto (613) 396-2312

Payments may be made by Interac e-Transfer, Credit Card, or Online Banking.

We would like to thank you for your business. During these uncertain times, we’re working hard to continue to provide the same service standards you have come to expect from us.